1. I’ve used Twitter to vent my frustrations and have had great experience with getting an issue resolved that way. Of the 3 times I’ve done this, I’ve gotten a message back within 5 minutes from someone that can actually help me out.

  2. Honestly, I’ve relied on Ye Olde Snail Mail more than anything, Jon — but I can see the merits of using Twitter and other social media. You certainly get faster results.

    Thanks so much for writing and leaving a comment.