Have you ever gotten crappy service at an expensive restaurant (and the food was awful, too); purchased an appliance that broke in the next week; or put on a shirt, only to have the seams split? I know you have.
We all get our share of overpriced, shoddy goods and services. Unfortunately, most people just suck it up and write their unhappiness off to bad luck. Wouldn’t you like to do something about it?
Write a complaint letter — a “complaining letter,” our girlies would call it.
Writing A Complaining Letter
Document as much as you can of the problem — what appliance, where you bought it, the clerk’s name (or at least their description), and what happened. Get the place’s address, including the manager’s name. (Add a cc. to the company headquarters and president, if you sense you’re going to be ignored by the local manager.) Let’s assume it’s Ye Olde Burger Joint, for the purposes of showing how I do this.
Ye Olde Burger Joint
Dear Mr. Smith,
I wanted to begin by letting you know what a big fan I am of your menu. We really enjoy your — and —, and try to visit when we can.
On DATE, my family stopped in for a quick burger. Much to our surprise, the clerk at the counter (“Peggy” on her shirt, long brown hair in a ponytail) spit on our burgers, then said “So what?” when we complained. We had already paid her, so were forced to take the food, but it wasn’t as good as it usually is. We ended up throwing it away.
Your company is a quality place, I know, who would hate to see their loyal customers mistreated. We’d like to give your spot another chance, but are hesitant after this experience. I knew you would want to know about it etc etc.