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  1. You are so right about being nice! I used to work in retail, too, and it is no fun to get a nasty customer blaming you for something you had no control over.

    I recently noticed a $3 ‘minimum’ charge on a credit card that I rarely use and immediately called them on the phone. I intended to just cancel the card but the representative assured me it was a mistake and would be removed. I have to wonder how many people would just pay it – after all, it was only $3. And I also wonder – was it really a mistake? At any rate, I was nice, they did the right thing and all is well.
    Crystal recently posted..Affordable Care Less Affordable Under the Affordable Care ActMy Profile

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